Refund and Returns Policy

Return Policy

Welcome to our store! We value your satisfaction with our digital products, including designs, scripts, website templates, Flutter components, icons, and more. Please read our return policy carefully to understand the guidelines for a smooth return and refund process.

Return Period

You may request a return for digital products within seven (7) days from the date of purchase.

Eligibility for Return

To be eligible for a return, the following conditions must be met:

The product has not been downloaded or used.
There is a technical issue or defect that prevents the product from functioning correctly. The issue must be documented and reported to our support team.
The product does not meet the purpose described in the product description.
The product has not been modified or altered, as modifications can lead to malfunction.

How to Request a Return

Contact us via our support channel or through your account on our website.
Provide proof of purchase, such as a receipt or transaction details.
Describe the reason for your return request and provide any documentation or evidence of the issue with the product.

Non-Returnable Products

We cannot accept return requests in the following cases:

If the product has been downloaded or used successfully.
If the issue is due to incompatibility with the user’s software or tools, unless otherwise stated in the product description.
Customized products created specifically for customer requirements.

Refund Process

Once your return request is received and reviewed, we will notify you via email:

If approved, the amount will be refunded to your original payment method within 7 business days.
If declined, we will explain the reason, and alternative solutions may be offered.

Policy Changes

We reserve the right to modify this return policy at any time. Customers will be informed of any significant changes via email or on our website.

For any questions, please feel free to contact our support team.

Thank you for your trust, and we wish you a pleasant shopping experience.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.